|
-------------------------------------------------------------------------------------------
Summary
-Business processes developing, re-engineering and its integration and implementation based on ITIL standards based upon HP OpenView Service Desk software) -Service desk organization from zero level as one entry point for all requests and tasks to be performed by IT&T Department. Constant communication with customers. Customer negotiations and support. -Developing and implementation of Local Security Policies and Procedures, request forms implementation with approvals compliant with SOX standards. User Guides preparation and constant updating. -Building customer relations based on alignment with IT and business. -Inventory systems developing of Fixed Assets and its integration and alignment to ITIL Standards (CMDB – Configuration Management Data Base). -Integration of project management in IT environment.
Specialties
Technical specialist, Designer. Lan Manager, Web designer, System Administrator. Technical Analyst, Helpdesk Team leader, System Analyst, IT Manager
Experience
-------------------------------------------------------------------------------------------
Customer Services Team Leader at ...
September 2006 -Present (2 years)
1 Business processes developing, re-engineering and its integration and implementation based on ITIL standards.
2 Helpdesk organization from zero point as one entry point for all requests and tasks to be performed by IT&T Department. All Requests are to be registered in a special database (HP OpenView Service Desk). Constant communication with customers and support.
3 Developing and implementation of Local Security Policies and Procedures, request forms implementation with approvals compliant with SOX standards. User Guides preparation and constant updating.
4 Inventory system developing and its integration and alignment with requests database (CMDB – Configuration Management Data Base).
5 Standard Corporate Image preparation and implementation (based on WinXP_SP2 OS)
6 Integration of project management in IT environment.
-------------------------------------------------------------------------------------------
Helpdesk Team Leader at ...
2003 -2006 (3 years)
Technical Analyst, Helpdesk Team leader, System Analyst at ....
June 2003 -September 2006 (3 years 4 months)
-Ensure high-level of services provided by Help Desk. To be informed about all the things that have happened and that will happen in day-to-day work. 5 people reported to me. And following the survey which was held ago, our team achieved good results in our work. Assign and monitor all tasks and requests which are delivered to helpdesk. -Improve service orientation of IS function. -Migrating to new operating system with WinXP-SP2 & Office 2003. Project Coordinator (about 700 PCs were migrated) -Old IT equipment replacement. -PCs Cleaning project (700 PCs, 350 Printers). -All computer related PMK equipment, Sales force equipment and project equipment support. -Disposal and utilization of old equipment. -Service Management and Extended Processes Update. Additional Achievements: -Inventory Registration System (IRS) development and support. -Equipment service project coordination and support.
2 recommendations available upon request
-------------------------------------------------------------------------------------------
Lan Manager, Web designer, System Administrator at ...
May 2001 -June 2003 (2 years 2 months)
-------------------------------------------------------------------------------------------
System analyst, technical specialist, Web-designer at...,
September 1997 -May 2001 (3 years 9 months)
Installation and repairing of PCs and its selling, working with clients.
-------------------------------------------------------------------------------------------
Education
Kazahskij Nacionalnij Tehnièeskij Universitet im K.I. Satpaeva (National Technical University)
1997 -2002
Lingustic Gymnasium #105
1987 -1997
-------------------------------------------------------------------------------------------
Honors and Awards
-Internet broadcasting, India -Project Management, Sam Elbeik, London -Coaching and leading others -Presentation skills -Business Writing Skills -2596 Managing Microsoft Systems Management Server 2003 -2597 Planning and Deploying Systems Management Server 2003 -2150 Designing a Secure Microsoft Windows 2000 Network -2297 Planning, Implementing and Managing Microsoft Windows Server 2003 -2003 Environment for an MCSE on Windows 2000 -2072 Administrating Microsoft SQL Server 2000 Database -2073 Programming Microsoft SQL Server 2000 Database -2277 Implementing, Managing and Maintaining a Microsoft Windows Server Network Infrastructure: Network Services -ITIL and ITSM -Service Management, Switzerland -Business objects in Service Management, Switzerland -Content Management System TeamSite, Switzerland -Microsoft Visio 2003 Pro -ITIL V2 Foundations – Organization principles of IT Department -ITIL V3 Foundations, HP, Holland (exam certificate)
-------------------------------------------------------------------------------------------
Interests
Autosport, Rally, Drag Racing, Auto Sound, Web Design, Professional Design, Digital Photo, Computers, Internet, ITIL, Project Management, Service Management
-------------------------------------------------------------------------------------------
|
Спасибо